Returns

Are you not satisfied with your order? That's too bad! We would like to know what we can do to satisfy you.

You have the right to return your order within 14 days of receipt. We offer a 30-day satisfaction guarantee, so you have a little more time. We will ensure that the purchase amount is credited to your account within 7 working days of receiving the return. Return shipping costs are the responsibility of the customer.

3 simple steps to return the product:

Step 1: Complete the return form

Send an email to info@comfitunderwear.fr to request the return form. Please indicate the reason for the return in your mail.

Step 2: Submit your order

Send the items with the completed return form to the address indicated on the return form. Make sure the package has a tracking code. As the sender, you are responsible and we want to avoid any misunderstandings.

Please note that the return address we will provide you will be the supplier's return address. As the supplier is located abroad, return costs may be higher. For this reason, we will offer you an alternative solution in advance that will be to your advantage.

Step 3: Receive the purchase amount in your bank account

Once the package is received in good condition, we ensure that the purchase amount is credited back to your bank account within 7 working days!

To be eligible for a refund or exchange, the returned product must be returned in its original condition, with the tags attached. The product must not show any signs of use. We reserve the right to refuse returned items if we suspect that they have been used or damaged through no fault of ours.